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Help / FAQ

How can we help?

Answers to common questions. Can't find what you need? Contact our support team.

Getting started

Is eFit Connect free?

Yes — creating an account, following people, joining challenges and reading news is free.

Which account type should I choose?

Choose Individual User to track your fitness and connect with others. Choose a professional type (trainer, nutritionist, gym, etc.) if you offer services. You can contact support to change it later.

Can I use eFit Connect without the app?

Yes. The website works in any browser, and you can install it on your phone from the Download page.

Professionals & businesses

How do I get verified?

After choosing your professional type, upload your licence or certificates from Account → Verification. Our verification team reviews them and you'll get a notification.

Why is my post waiting for approval?

Posts from mental health, healthcare and physical therapy professionals are reviewed before they go live to keep health content safe.

Can I list classes and take sign-ups?

Group class instructors and gyms can add classes with times and capacity. Members can sign up; when a class is full they join the waitlist.

Wearables & privacy

Which devices can I connect?

Apple Health, Google Fit / Health Connect and Fitbit are supported now. WHOOP, Garmin, Huawei and Amazfit are being added through each brand's developer program.

Who can see my activity?

Only you, by default. You can make selected stats public on your profile, or share specific data with specific people (like your coach) from Account → Activity sharing.

Does following someone share my data?

No. Following only shows you their posts. Sharing activity is always a separate, explicit choice.

News & events

Where does the news come from?

From approved sources such as RSS feeds and official APIs. Our AI writes an original summary, our team reviews it, and every article links to its source.

How do you know where I am?

We use the location you pick in the location menu, or your approximate country from your connection. GPS is only used if you allow it.

Still stuck? Contact us or visit Support.

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News summaries are written by eFit Connect with credit and links to the original sources.

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